together, earth, human

Our Standards of Service

We strive to:

  • Have an honest and accountable customer-focused staff at all our service points.
  • Attain good customer care, information and warm reception at all times.
  • Acknowledge your presence and respond to you within 3 minutes of your entrance at service points
  • We aim to process your payment within 2 minutes during off peak and 5 minutes during busy periods.
  • 100% accuracy of data e.g. time, vehicle reg.no, street, and fines and parking fee payments value on receipts generated.
  • Have all our Marshals visible and available to your service at all times during working hours.
  • Acknowledge all correspondence within 24 hours and keep you regularly updated on unresolved issues.
  • Answer phones within 3 rings, identify ourselves and address your needs immediately.

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