We strive to:
- Have an honest and accountable customer-focused staff at all our service points.
- Attain good customer care, information and warm reception at all times.
- Acknowledge your presence and respond to you within 3 minutes of your entrance at service points
- We aim to process your payment within 2 minutes during off peak and 5 minutes during busy periods.
- 100% accuracy of data e.g. time, vehicle reg.no, street, and fines and parking fee payments value on receipts generated.
- Have all our Marshals visible and available to your service at all times during working hours.
- Acknowledge all correspondence within 24 hours and keep you regularly updated on unresolved issues.
- Answer phones within 3 rings, identify ourselves and address your needs immediately.