By Josephine Moyo
City Parking, the leading parking management company in Zimbabwe, has come a long way since its
inception a decade ago. The company started with a simple vision of providing efficient and reliable
parking services to the people of Harare, and it has since grown to become a household name in the
city. However, it wasn’t always smooth sailing for City Parking. At the introduction of the company, it
operated without a Customer Care or Public Relations Office and customers were attended to at the
individual department level.
Despite various teething challenges, City Parking was able to establish itself as a reputable brand in
Harare. The company’s success can be attributed to its commitment to providing excellent customer
service and its innovative approach to parking management. City Parking was the first parking
company in Zimbabwe to introduce a cashless payment system, which has made parking more
convenient for customers.
One of the key factors that have contributed to City Parking’s success is its investment in technology.
The company has adopted a state-of-the-art parking management system that allows for real-time
monitoring of parking spaces and transactions. This has not only improved the efficiency of the
parking process but has also enhanced security in the parking lots.
Another factor that sets City Parking apart from its competitors is its commitment to corporate
social responsibility. The company has been involved in various community projects aimed at
improving the lives of the people of Harare. For instance, City Parking has been involved in the
refurbishment of public parks and the provision of clean water to underprivileged communities.
In conclusion, City Parking’s journey in Harare has been nothing short of remarkable. From humble
beginnings, the company has grown to become a leader in the parking management industry in
Zimbabwe. Its commitment to providing excellent customer service, investment in technology, and
corporate social responsibility has set it apart from its competitors. As City Parking continues to
grow, it will continue to play a significant role in shaping the future of parking management in
Harare.